Showing posts with label email. Show all posts
Showing posts with label email. Show all posts

October 31, 2009

Google Mail Weirdness

I'd be delighted if somebody could explain what the hell's going on here. I switched mail for the holdenweb.com domain to run through Google's Gmail for Domains service. Things had been going quite nicely, and the spam levels had reduced amazingly without me having to apply any external filtering (which makes me wonder just exactly why Google Groups is so clogged up with the output of asshole spammers, but that's another post).

Recently I have started to receive replies to emails sent out from my holdenweb.com account in the Gmail mailbox I have used for years. At first I though this might be Thunderbird (or me) getting my email accounts and personalities mixed up, but it appears this isn't the case. Here's a test message I sent to myself as an experiment, as it looks in my Sent folder:
So it definitely looks as though it went out from holdenweb.com. And here's the same message as it arrived in my Inbox:
So it goes out from my holdenweb.com address, and arrived at the recipient from my gmail.com address. That's pretty evil, Google - or is there some obvious way I am shooting myself in the foot? It's making my mail conversations pretty hard to track right now.

December 13, 2008

We're TravelNow.com, and We Fail

Don't you just hate it when an advertised email address fails? Particularly so when you've sent the email to notify a company about a problem with their web site? It's surprising how some quite large companies fail to pay proper attention to the basics, and I came across a perfect example today.

I've just booked a trip with Jet Blue, and wanted to add a car rental reservation to the booking. Let's ignore for the moment the tedium of having to enter the same details twice due to a lack of integration between Jet Blue and TravelNow, as the price of lower-cost flying. Alas, when I click the "printable version" link after completing the rental reservation I see a pop-up window saying "Unrecoverable error: if this persists please email webmaster@travelnow.com". Being a good web citizen and having a certain fellow feeling for anyone who struggles to keep the Intarweb working I dash off an email with the URL and my reservation details, only to receive the following missive:

Oh well, these things happen in the best-regulated domains, I guess. An email to postmaster should sort it out. I mean after all, RFC2821 explicitly says
SMTP systems are expected to make every reasonable effort to accept mail directed to Postmaster from any other system on the Internet. In extreme cases --such as to contain a denial of service attack or other breach of security-- an SMTP server may block mail directed to Postmaster. However, such arrangements SHOULD be narrowly tailored so as to avoid blocking messages which are not part of such attacks.

so that's bound to work, right? Wrong:

So I guess the lesson here is "we don't care if there's anything wrong with our web site, and we haven't bothered testing our customer feedback channels". If this company has stockholders, they should be asking questions.

Yes, I have verified my own domain's webmaster and postmaster addresses. I thought it would be a good idea before I made this post. Can you say the same?

Edit: A colleague pointed out that I had amused her by including a typo in the email address, which I have now fixed. So I am not as good at checking the basics as I'd like to be myself ...

August 21, 2007

Google's Spam Priorities?

So, this bunch of annoying little [expletive deleted]s have recently started spamming one of the newsgroups I haunt with messages about things like "Best Car Air Conditioners". For email my spam filters take care of a lot of this crap, but on newsgroups I pretty much have to take what my NNTP server delivers [and there's a market opportunity right there: millions of Thunderbird users are currently casting around for the next non-Microsoft solution to their problems, and if someone chooses to build a newsreader that integrates Spambayes or some similarly competent technology they could probably make a modest income). Score one if you noticed that I just wrote a half-open interval.*

Being a civic-minded netizen I decide that my only recourse is to make sure that at least these nasty little buggers will have to register new Gmail accounts (not that they will worry about that, as they probably register thirty-five new accounts a day, but anyway ...), so I decide to report them to the appropriate abuse address (even though I realize as I do so that I will either be ignored, or I will be one of several thousand irritated readers who are just as pissed as me).

So. CTRL/U gets me the message headers, and lo! I see
        Complaints-To: groups-abuse@google.com
Hooray! There's a large, responsible, "do no evil" company who is prepared to stand up and stop these little [expletive deleted]s in their tracks. Great. So I send a message (being careful to include all the headers) to the appropriate address and return to work basking in the warm comfortable glow of having done my duty and helped, as best I can, to put an end to the abhorrence of spam (really, sometimes I look at the human race and what I see depresses me: there really are people out there to whom money is so important that they will fund the exploitation of thousands, nay millions, of vulnerable always-on under-protected basement-dwelling computer systems to send out millions of messages a day about how someone is just waiting to transfer several million dollars into their bank account in return for a modest fee for their assistance. Give me a [expletive deleted] [expletive deleted] break).

Having taken the time to compose and send a message to the above-mentioned address, pointing out how the offenders are spamming a programming language group with inappropriate messages, I go about my business feeling virtuous. Only to see, when I next return to the computer, the following email:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of
its recipients. The following addresses failed:



SMTP error from remote server after RCPT command:
host gmail-smtp-in.l.google.com[64.233.167.114]:
550 5.1.1 No such user v66si6536119pyh

--- The header of the original message is following. ---

Received: from [12.47.149.104] (helo=[12.47.149.104])
by mrelay.perfora.net (node=mrus1) with ESMTP (Nemesis),
id 0MKpCa-1INdGx0Vee-0007V8; Tue, 21 Aug 2007 19:36:44 -0400
Message-ID: <46cb7706.4050206@holdenweb.com>

[... etc., etc., ...]
It can't be easy running a large company. If it was easy then I guess I could do it too. So much for help with abuse. I guess we have to turn to the federal government for assistance now. Oh, sorry, that's no good. The federal government stopped taking an interest in the spam problem when it was pointed out that over 50% of the world's spam originated in the USA (though this is now an out-of-date statistic).

I guess it's up to us vigilantes, then. Whar's mah gun?