November 11, 2008 Broken

So I have this trip coming up to San Diego, and I fly tomorrow. I get this friendly little Web-2.0 e-mail from United. It comes from an address in a subdomain of, telling me that United are using Yesmail, and it includes a link for me to follow to "view my complete itinerary". They even have it link to a server in the domain so my browser doesn't think this is a phishing attack. The only problem comes when I click on the link, and repeatedly see 
Connection Interrupted
The connection to the server was reset while the page was loading.
The network link was interrupted while negotiating a connection. Please try again.
"Not to worry", I think to myself, "I'm a United frequent flyer (God help me), so I can just log in to my Mileage Plus account and check my itinerary there". Of course this wouldn't have been much of a post if that had worked, but good old United didn't let me down. Every attempt to log in gives me
Redirect Loop
Firefox has detected that the server is redirecting the request for this address in a way that will never complete.
The browser has stopped trying to retrieve the requested item. The site is redirecting the request in a way that will never complete.
Attempts to retry just bring up the same message again. Wonderful. Let's hope the people who run the web site have nothing to do with keeping the 'planes flying.

[PS: Fortunately this appeared to be a transient condition. The site now responds normally.]


Doug Napoleone said...

Sounds like a standard cross use of mod_proxy (both servers proxying each other). the problem might still exist, but is now working for you because your DNS has been updated with the new IP's.

I saw this exact problem described when researching mod_proxy for migrating a certain website to a new server.

Jack Diederich said...

I'm always amazed at how bad websites are. I get stymied regularly while trying to give people money for stuff. When Amazon went into the "we sell everything" business I pooh-poohed it as a move away from what they did best. It turns out what they do best is just having a website where you can buy things - that actually works!

[Sturgeon's law says "90% of everything is crap" which seems to verify the human condition.]