Earlier this week I flew back to Washington Dulles from Memphis via Chicago. Familiar story: short change, airplanes right next to each other, luggage transferred via central routing came on a later 'plane. The courteous assistant looked up my baggage details and led me to an entry terminal. He asked me to select the "OK to deliver by overnight service", which I did.
9:30 I get a call asking if it's OK to leave it tonight. I say "sure" and attach a signed note to the door asking the delivery service to leave the bag on the stoop.
Next morning I wake up and the bag is on the stoop. I've complained in the past when they've got it wrong.
So, this time, United, well done.
"Any sufficiently advanced technology is indistinguishable from magic" -- Arthur C Clarke
Musings from the technological frontier
No comments:
Post a Comment