tag:blogger.com,1999:blog-496482.post116593143358398480..comments2024-02-27T04:59:55.212-05:00Comments on For Some Value of "Magic": Lies, Damned Lies and Baggage Claim Call CentresStevehttp://www.blogger.com/profile/15732819755000554717noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-496482.post-37587263570173197702007-01-20T13:04:00.000-05:002007-01-20T13:04:00.000-05:00We can relate! A couple of weeks ago we had items...We can relate! A couple of weeks ago we had items stolen from within our bag. We arrived to pick up our suitcase, come home and unpack only to find that most of what we had packed was no longer in our suitcase. I have found working with UAL claims service agents to be incredibly infuriating. The first woman who helped me refused to let me speak to a supervisor (though she completely misunderstood the nature of our claim and kept asking if we had found our bag, etc.) and told me her supervisor was not at work... she didn't know when he'd be back at work...okay he was at work... he's in a meeting... he'll be in a meeting for 2 hours... etc. her story continued to change, and it wasn't until the 3rd time i called that a representative explained to me that their computers needed 2 hours to process my claim or something. We're still waiting for results, we've had no feedback since mailing our claim 2 weeks ago. I hope yours turned out better!one blessed mamahttps://www.blogger.com/profile/14313910353879673142noreply@blogger.com